FAQ

LA VIE does not accept returns or exchanges with the exception of products that present a manufacturing defect.

If the situation occurs, contact us at info@atelierlavieapothicaire.com within 48 hours of delivery date.

Products that present manufacturing defects and were purchased at one of our authorized retailers must be returned where purchased.

LA VIE takes every precaution needed to protect products during delivery, however, products can get damaged during delivery. If you receive a damaged product, it will be replaced without additional shipping fees or refunded.

Steps to take:

- Take a picture of the expedition box and its content.

- Send us a request to replace the product within 48 hours of delivery date at info@atelierlavieapothicaire.ca

If you noticed an error in your order contact us at info@atelierlavieapothicaire.ca within 48 hours of delivery date with details including your order number and a brief description of the situation. Depending on the situation, we will be able to refund or exchange the wrong/missing products.

We work hard to maintain stock inventory high, however, high demand can sometimes cause some products to become out of stock. If you wish to be noticed when a product that is out of stock will be available again, enter your email address in the notification box available in the product listing.

Please note that availability and prices of our products can change anytime without notice.

Every order is prepared and sent within 2 to 3 business days. When your package is released to Canada Post, the normal delivery time is approximately 3 to 5 business days. Note that once your package is sent to Canada Post, shipping delays are out of our control.

Free shipping for orders of $75 and over (before taxes)

$6.99 shipping for all orders under $75 (before taxes).

Due to the increase in volume of orders (thanks to our loyal customers!) we are now able to offer you a better shipping rate ($6.99) and free shipping for orders of $75 and over (before taxes).

- Shipping fees are non refundable.

- Orders that are returned by our carrier due to an unknown address are not eligible for free shipping. We can resend your package at a correct address at the price of our flat rate which is $6.99 (Quebec and Ontario) regardless of your order total.

Free shipping for orders of $100 and over (before taxes)

$14.49 shipping for all orders under $100 (before taxes)

Due to the increase in volume of orders (thanks to our loyal customers!) we are now able to offer you a better shipping rate ($14.49) and free shipping for orders of $100 and over (before taxes).

- Shipping fees are non refundable.

- Orders that are returned by our carrier due to an unknown address is not eligible for free shipping. We can resend your package at a correct address at the price of our flat rate which is $14.49 (Canada excluding Quebec and Ontario) regardless of your order total.

For the moment our production capacity does not allow us to sell or ship to countries outside Canada.

La Vie created products that are non-toxic for the body and the environment. However, we do not offer a bulk refilling service at the moment. Considering the space needed in boutiques to support this system, the variety and quality of the products we offer, this option is complex to sustain. LA VIE products get their fragrance from essential oils only which are at their best in glass containers, a material that protects and preserves their integrity. It is also one of the reasons we currently do not offer bulk purchase.

LA VIE is a small business and managing a system that allows to reuse empty bottles in more than 90 retailers across Canada is currently impossible from an operations perspective. All our containers are reusable in your home; hand soap bottles make excellent dish soap and laundry soap dispensers, etc. They are also 100% recyclable when the glass is well cleaned.

LA VIE has chosen not to offer promotional codes on its products. LA VIE offers high end, high-quality and natural products at an accessible price – we do not inflate our prices. For that reason, we never offer discounts on our products, you are then guaranteed to pay a fair price that will not be different anywhere else.

Transparency is important for us. We have nothing to hide! You will find information regarding all of our ingredients, their origin as well as the role they play in the ingredients section.