Free shipping for orders of $100 and over (before taxes)
$9.99 shipping for all orders between $50.00 to $99.99 (before taxes).
$12.99 shipping for all orders under $49.99 (before taxes).
Shipping fees are non refundable.
Orders that are returned by our carrier due to an unknown address are not eligible for free shipping. We can resend your package at a correct address at the price of our flat rate which is $12.99 (Quebec and Ontario) regardless of your order total.
Free shipping for orders of $100 and over (before taxes)
$14.49 shipping for all orders under $100 (before taxes)
Shipping fees are non refundable.
Orders that are returned by our carrier due to an unknown address is not eligible for free shipping. We can resend your package at a correct address at the price of our flat rate which is $14.49 (Canada excluding Quebec and Ontario) regardless of your order total.
Free shipping for orders of $200 and over (before taxes)
$29.99 shipping for all orders under $200 (before taxes).
Shipping fees are non refundable.
Orders placed on atelierlavieapothicaire.ca delivered outside Canada will be billed without Canadian taxes and may be subject to taxes, customs clearance fees and other fees imposed by the country where the package is delivered to. These taxes and other related fees are the sole responsibility of the customer and atelier la vie apothicaire will not be held accountable.
In the event of non-payment of the fees mentioned above, the parcel will be returned to the sender (atelier la vie apothicaire). This will be at the client’s expense.
According to this event the customer may request a refund for goods not received by contacting info@atelierlavieapothicaire.com and mentioning the order number as a reference.
HOWEVER the costs granted for goods returned to the sender (atelier la vie apothicaire) including applicable taxes, shipping costs, customs clearance and other charges imposed by Canada will be deducted from customers entitled refund.
The customer accepts the terms and conditions of sale when the payment of his order is approved.
All of our products are bottled in glass containers, and many of them are liquids (soaps, linen waters, etc.).
To make sure they remain intact when they are shipped during the cold weather season (temperatures below zero) we ask that parcels be delivered to the post office (the nearest one to the shipping address). This is to avoid shipments being left outside in community mail boxes or to your door for a prolonged amount of time which could result in glass bottles breaking - liquids freeze expand and break the glass bottle.
Please make sure to check your shipment’s tracking number that will be sent by email once your order has left our warehouse (check spam if not received).Kindly verify delivery details as well as the post office information to retrieve your parcel.LA VIE is not responsible for unclaimed packages at the post office. Unclaimed parcels will be returned to the sender (atelier la vie apothicaire). This will be at the client’s expense. According to this event the customer may request a refund for goods not received by contacting info@atelierlavieapothicaire.com and mentioning the order number as a reference.
HOWEVER the costs granted for goods returned to the sender (atelier la vie apothicaire) will be deducted from customers entitled refund. We are aware that this situation is not ideal and greatly appreciate your support during the cold season.
